Service adviser
In Autowork Online v173, it is now possible to specify a member of staff as a “Service Adviser” from the Document screen. To set a Service Adviser against a document, simply select the member of staff from the Service Adviser drop down menu (A).
Benefits
- Improve customer service and relations – specify a particular member of staff to liaise with the customer
- Easier management – see at a glance which staff member is dealing with a particular customer’s enquiry