Autowork Online Spring 2018 release

Introduction

The Spring 2018 of Autowork Online includes several new enhancements designed to enable garages to increase upsell opportunities.

One of the key additions in the release is the new Good-Better-Best feature. Designed to be an effective upsell tool, Good-Better-Best helps garages increase average job value by creating a range of estimates to present to customers. Service advisors can present up to three options to reflect differences such as price, quality, brand or warranty.

Garage owners can run reports to view revenue gained from Good-Better-Best sales and monitor upsell performance from individual staff members. Additional reports provide a deeper insight into revenue gained from suggested jobs (from the CarSide electronic vehicle health check app or service advisor recommendations) and recovered work (from previously deferred jobs).

New functionality to clone and hide job groups works in conjunction with Good-Better-Best, and will provide greater flexibility when creating and presenting estimates to customers.

In-line with new General Data Protection Regulations (GDPR), the release includes new features to help garages work towards compliance with the new rules. This includes setting customer contact details to be opted-out of communication by default and providing a new function to delete customer records on request.

UI improvements to the document screen simplify the job building process. Users can build jobs more efficiently by using a set of clear pop-up windows to link fault codes, symptoms, work descriptions and technician notes to individual job groups.

A new print design generates modern professional looking estimates and invoices that are simple to understand. The new layout makes it easier for service advisors to communicate what repairs are required and the cost of each job, offering higher service levels and increasing upsell opportunities.

Another new feature in the release allows garages to gain more control over their margins by adjusting the integrated manufacturer repair times. The OE labour matrix can be used to automatically increase or decrease labour times by a percentage or fixed amount, based on a range and customer account type.

A new Returns Bin feature helps users save time while reliably tracking parts to be returned to suppliers. The feature streamlines the returns process by automatically recording the original purchase details for parts moved to the bin, where they are grouped by supplier ready for return. Return status and history can be easily checked and credits recorded, with full stock movement history.