Cloud computing comes in various forms. Fundamentally, cloud computing refers to accessing data or applications via an internet connection, rather than installing applications and saving data to an on-premise device. Software as a Service (SaaS) solutions are delivered via the cloud and ‘rented’ on a subscription basis. Autowork Online is both cloud and SaaS; it is a subscription service that is accessed via a web browser.

Autowork Online is a fully managed service so there is no software to update or maintain. Your data is stored in a state-of-the-art datacentre, with enterprise-grade facilities. Resilient infrastructure ensures maximum service uptime and advanced security systems keep your data safe.

  • Your business data is completely safe and secure. It is accessible using a unique username / password and is only accessible to you and any other party you elect to provide the unique login credentials to.
  • The infrastructure dedicated to your Autowork Online system is hosted in Claranet, the award winning data hosting centre.
  • Your data is backed up on a daily basis and securely stored in a second location, giving you complete reassurance that your data is always safe.

Minimum supported web browser versions are Google Chrome (version 50+) and Microsoft Internet Explorer (version 9).

Other web browsers can be used, however optimum performance cannot be guaranteed.

It is possible to access Autowork Online via a mobile / tablet device, however some features may not operate as designed and functionality may be limited due to Autowork Online being designed for PC compatibility.

Yes. Autowork Online is a software service which requires no installation, just a suitable device with web browser and internet connection.

There are many features that are exclusive to Autowork Online, such as SMS and email communication, integration with our latest CarSide app and technical repair data.

In many cases, yes. Depending on your current system, our implementation team are able to migrate your existing data. In most instances this will consist of customer, vehicle and work history records.

Please click for important information and an up to date list of successful system conversions here.

We can often carry out all the changes required out of hours to minimise the disruption to trade.

Yes. Autowork Online has routines that export data from your Sales and Purchase ledger. Versions of Sage that these can be exported to are Sage Line 50, Sage Instant Accounting and Sage 50 Cloud Systems.

 

In the standard package we will provide industry standard repair times and also vehicle manufacturers’ service schedules. There is an option to upgrade to a full package of technical data, which would include items such as wiring diagrams, repair procedures and guided diagnostics. Full coverage on this upgrade can be provided.

Yes you are able to access Autowork Online on an Apple Mac, however Autowork Online has been designed for PC compatibility and therefore Mac computers are not supported.

Autowork Online is accessible using the latest versions of Microsoft Internet Explorer or Google Chrome. Google Chrome is recommended. 

Autowork Online is compatible with any PC that is running recent versions of Microsoft Windows. Windows 7 and above are supported.

If for whatever reason you decide to leave MAM Software Ltd as your GMS provider, your data can be exported securely in .csv file format to an external media device and will be sent to you Recorded Special Delivery. The data will be secured with an encryption password that will be emailed to your elected email address.

The training session is carried out over a remote screen sharing conference call.

The dedicated Technical Support Team is available between the hours of:

Monday to Friday 08:30 – 17:30
Saturday 09:00 – 13:00
Sunday Closed

Yes it is possible to use pre printed stationery with Autowork Online, however to ensure compatibility is possible this must be discussed with your salesperson. Copies of the paper you intend to use may be requested by post before we are able to guarantee compatibility.

Any up front / initial investment payments can be made via the following methods;

  • Credit / debit card taken over the phone
  • BACS / online bank transfer payment
  • Cheque (Made payable to MAM Software Ltd)

Ongoing monthly fees are taken in arrears via monthly Direct Debit Mandate

A full copy of the Autowork Online terms and conditions can be downloaded here.

We strongly recommend the use of antivirus software on all PCs and devices. However, MAM Software is unable to provide this for you.

The minimum term contract upon order of Autowork Online is 12 months. After this period has elapsed, a 3 month termination notice period is applicable should you wish to terminate your Autowork Online contract.

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